Shipping & Delivery Policy

Orders placed before 9:00 AM on weekdays are generally dispatched on the same day. During busy periods, please allow up to 1-2 working days for dispatch due to our small team. Once your order has been shipped and handed over to our chosen carrier, you will receive a tracking number to follow its progress 

 

Delivery Time & Cost

 

United Kingdom

Type  Time Cost
Tracked 48 2-3 Working Days £2.99
Tracked 48 - Free Shipping over £50 2-3 Working Days Free

 

EU

Duties and taxes are pre-paid for our EU customers. Please note that eligibility for this tax arrangement applies only to orders with a total value below €130.

Type Time  Cost
Tracked & Signed International  5-10 Working Days Variable

 

Canada

5% GST plus provincial taxes may be collected from Customer by Canadian Customs.

Type Time  Cost
Tracked International  5-12 Working Days From £8

 

USA

Duties included at checkout total.

Type Time  Cost
Tracked International  7-14 Working Days From £10

 

New Zealand

Type Time  Cost
Tracked International  5-12 Working Days From £10

 

Drought Secret does not influence the assessment or collection of any additional taxes or customs duties. Failure to settle these charges promptly may lead to your parcel being returned or destroyed by customs authorities. Drought Secret cannot be held responsible for any loss or disposal of goods resulting from unpaid fees. If your parcel is returned to us, a refund will be processed minus shipping costs.  

 

Each Country's customs vary, so you should contact your local customs office for further information. When you order from droughtsecret.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.  

 

FAQs:

 

Can I track my order?  

Tracking numbers are sent out once orders have been dispatched.

 

How long does it take for orders to be dispatched?  

Once your order is dispatched (within 1–2 working days), delivery times will follow the timeframe mentioned above for your respective location.

 

What if I entered the wrong shipping address or need to amend the order?  

If the item hasn't been packed or shipped yet, please email us at hello@droughtsecret.com to request a shipping address or item amendment.      

 

What if my parcel shows as delivered but I haven’t received it?

If your parcel is marked as delivered but you haven’t received it, please check any designated safe place first. This could include areas around your home, such as behind bins, in a porch, or with a neighbour.

If you’re still unable to locate your parcel, please wait until the next day before contacting us, as deliveries can sometimes be marked as delivered slightly early.

Make sure to get in touch with us within 10 days of the delivery notification. Reporting it later may limit our ability to resolve the issue, as we must work closely with the courier to investigate and too much time can prevent us from doing so.

 

Important Information  

Please note that we are not responsible for any information entered incorrectly at checkout. If an incorrect address is provided and you do not contact us to correct it before the order is packed or shipped, we cannot be held liable for any resulting issues or delays.