Returns

Please read our Disclaimer page thoroughly before requesting a return. Returns based on effectiveness, or any circumstances outlined on our Disclaimer page will be rejected. By ordering from our website, you confirm that you have read, understood, and agreed to this Disclaimer.

We have a 28-day return policy, which means you have 28 days from the date you receive your item to request a return.

Returns based on scent, texture, personal preference regarding how the product smells, or perceived effectiveness will not be accepted.

Individual results may vary, and outcomes experienced by other customers do not guarantee similar results. By placing an order, customers acknowledge and accept responsibility for determining product suitability prior to purchase.

All product ingredients are clearly listed and should be reviewed prior to purchase. Returns or refunds will not be accepted on the basis that a customer was unaware of or did not realise an ingredient was included in the product.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

1. The item must be unopened, unused, and in the exact condition in which it was received. The items must be fit for resale

2. The product must be returned in its original box and packaging, with all seals fully intact. Tampering with product seals, broken seals, or evidence that the product has been opened or used will invalidate the return

3. Products are shipped in pristine condition, securely boxed and sealed to the customers. Therefore, customers are responsible for carefully repackaging and protecting items when returning them

4. If the product box or packaging is damaged, crushed, marked, or otherwise unsuitable for resale, a deduction may be made from the refund, or the return may be rejected entirely

5. A valid reason for the return must be provided. Also a Proof of purchase (receipt or order confirmation) is required

6. All returns are inspected upon receipt. If an item is deemed unfit for resale, the return will be rejected at our discretion

How to Start a Return

UK Returns

To request a return, please contact us at hello@droughtsecret.com

If your return is approved:

* A return shipping label will be provided for UK orders

* A £2.99 return fee will be deducted from your refund

* Instructions on how and where to send your item will be provided

Note: Returns sent without prior approval will not be accepted.

International Returns

* Customers are responsible for arranging and paying for return shipping

* All applicable taxes, duties, and customs charges are the responsibility of the customer

Damages, Issues & Non-Delivery

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.

If an order is returned due to an incomplete or inaccessible address, recipient unavailability, or failure to collect the parcel, a refund will be issued minus any postage or shipping costs paid.

Refunds

Please note, Original shipping costs are non-refundable.

If an item is returned to us due to a failed delivery, a refund will be issued minus any delivery fees paid.

Approved returns will be refunded to the original payment method within 10 business days.

Banks and payment providers may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@droughtsecret.com

EU Customers – 14-Day Right of Withdrawal:

If you are a consumer residing in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise your right of withdrawal, you must notify us within this 14-day period. You can do this by completing our EU Right of Withdrawal Form or by contacting us at hello@droughtsecret.com with a clear statement that you wish to withdraw from your purchase. 

Once you have notified us, you must return the goods to us without undue delay and no later than 14 days from the date you notified us of your withdrawal.

Return postage:

If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the goods to us. We do not provide free return postage for EU change-of-mind returns.

We recommend obtaining proof of postage when returning your order, as the goods remain your responsibility until they reach us.

For health protection and hygiene reasons, sealed cosmetic products that have been unsealed after delivery may not be eligible for return under the statutory right of withdrawal, where the applicable legal exception applies.

Refunds:

If you validly exercise your right of withdrawal, we will refund the payments we have received from you, including the cost of the least expensive standard delivery option offered by us.

If you chose a more expensive delivery option, we are not required to refund the additional cost of that upgraded delivery service.

We will withhold the refund until we have received the returned goods.

Your statutory EU right of withdrawal is separate from and in addition to our standard returns policy. Where there is any difference between our standard returns policy and the statutory EU right of withdrawal, the statutory rights applicable to EU consumers will take precedence.